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| 2 minutes read

Unlocking the Potential of AI in Legal Operations: Insights from FTI's General Counsel Report 2024

In my recent review of FTI Technology and Relativity's White Paper, General Counsel Report 2024: Indicate Tipping Points in Strategy, Technology Adoption and Operations, one section particularly stood out: the integration of artificial intelligence (AI) within legal departments. The report sheds light on crucial trends, challenges, and opportunities surrounding AI adoption, offering valuable insights for legal service providers and technology vendors navigating the ever-evolving legal landscape.

5 Main Statistics from the General Counsel Survey on AI:

  • 28% of general counsel currently use generative AI.
  • 80% are comfortable with AI for e-discovery.
  • 52% are very or extremely comfortable with AI for compliance monitoring.
  • 40% are not comfortable with AI for investigations without human oversight.
  • 75% expect to increase AI and automation use in the coming year.

In today's rapidly evolving legal landscape, the strategic adoption of generative artificial intelligence (AI) is a crucial consideration for legal service providers and technology vendors alike. According to the latest findings from FTI's General Counsel Report, there's a notable increase from 2023 in AI adoption within legal departments. 28% of general counsel currently leverage generative AI in 2024, compared to just 20% using some type of AI in 2023 (of note, the 2023 report did not ask about generative AI specifically). This reflects a growing acceptance of AI's potential to enhance efficiency and streamline legal workflows.

80% of general counsel express comfort with AI for e-discovery, indicating a significant market opportunity for AI-powered e-discovery solutions. Additionally, over half of general counsels are "very or extremely comfortable" with AI for compliance monitoring. There is a growing recognition of AI's potential in ensuring regulatory adherence and managing risks effectively.

However, concerns persist regarding AI adoption, particularly in sensitive areas like investigations. This concern highlights the importance of maintaining human oversight in critical decision-making processes, ensuring that AI technology complements rather than replaces human judgment. Humans still trump computers when it comes to nuance and being sensitive.

Looking ahead, 75% of general counsel expect to increase their use of AI in the coming year, signaling a continued upward trajectory in AI adoption within legal departments. This positive outlook reflects a growing recognition of AI's potential to drive innovation and improve operational efficiency within legal organizations.

Understanding these trends in AI adoption is crucial for legal service providers and technology vendors seeking to meet the evolving needs of legal departments. As AI continues to play an increasingly integral role in legal operations, strategic adoption and proactive engagement with emerging trends are essential for staying competitive in today's legal landscape.

In addition to growing openness toward AI use, 77% of respondents said they have plans to make new technology investments this year, a more than 20-point increase over the previous year’s report


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