53% of Customer Loyalty is from The Sales Experience
Another way to look at the diagram below is that 'Company and Brand Impact' only contributes 19% to customer loyalty.
Here are the...
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Your voice is unique & valuable - Insights from Michelle Obama
Michelle Obama spoke openly last week about how she still to this day feels impostor syndrome. If one of the most powerful and...
unknownx500
Digital transformation - Enable and empower those that want to lead
Unfortunately and unsurprisingly you cannot decide at HQ after a week of brainstorming and some group sessions to do 'Digital...
unknownx500
The Physics behind Distributed Leadership
Imagine you are the only point of contact for every last one of your firm's clients. Within a complex or multinational...
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