At our Hero Academy event last week, Dr Claire El Mouden gave an intriguing talk on KPIs and annual bonuses, and how they are often poorly planned/executed.
She spoke a lot about rational choice theory, as well as the importance of timing with respect to rewarding employees.
For me, the take-home was that the perceived value of financial incentives never really equals the actual value. One suggestion Claire makes is to make your financial rewards appear more valuable. For example:
Play upon the fear of loss phenomenon.
People hate losing stuff, more than they like winning stuff. Consider telling your employees they have X bonus already, simply perform Y to keep it.
Repackage financial incentives as a big prize.
Rather than giving all 50 of your employees £5,000 each for performing X behaviour, enter the 50 employees into a lottery for £100,000. This costs your £3,000 less per employee (saving you £150,000 in the process).
Consider gifts over money
There is a large body of research that suggests people value gifts more than cash. Offer employees a long-weekend abroad (~£2,000) rather than £5,000 in cash.
/Passle/53d0c8edb00e7e0540c9b34b/MediaLibrary/Images/2026-10-14-09-22-13-024-6acf49c5944aac193a981bb9.jpg)
/Passle/53d0c8edb00e7e0540c9b34b/MediaLibrary/Images/2026-09-28-10-59-02-989-6aba4876c6484376446500cc.png)
/Passle/53d0c8edb00e7e0540c9b34b/MediaLibrary/Images/2026-10-08-10-14-29-755-6ac76d050b30ba925ae8bc36.jpeg)
/Passle/53d0c8edb00e7e0540c9b34b/MediaLibrary/Images/2026-10-08-07-04-41-374-6ac740898f60cb75fde15df0.jpg)
/Passle/53d0c8edb00e7e0540c9b34b/MediaLibrary/Images/2026-10-08-07-04-41-241-6ac74089ce624e48d6cc6df6.jpg)