In this episode of the podcast Alistair Bone is joined by Julie Henson, Chief Client Officer at Taft Stettinius & Hollister LLP. They address:
- The role of a Chief Client Officer in a modern law firm
- Tactics to build trust and add value in the legal community
- How Client relationships evolve beyond initial client interviews
- Effective ways Julie has contributed to the overall strategy at her firm
- Advice for others trying to be the voice of their clients in their firm
/Passle/53d0c8edb00e7e0540c9b34b/MediaLibrary/Images/2026-01-12-10-16-56-904-6964ca18ab784af100f11853.jpg)
/Passle/53d0c8edb00e7e0540c9b34b/MediaLibrary/Images/2026-09-10-12-42-36-296-6aa2a5bca166fca0660ae210.png)
/Passle/53d0c8edb00e7e0540c9b34b/MediaLibrary/Images/2026-07-23-20-08-19-301-6a6274b3ab3f24f1af8b762b.png)
/Passle/53d0c8edb00e7e0540c9b34b/MediaLibrary/Images/2026-07-23-20-08-10-762-6a6274aa4d7fda4aff7dcd7a.png)
/Passle/53d0c8edb00e7e0540c9b34b/MediaLibrary/Images/2026-08-11-10-49-23-287-6a7afe338407e466539ac1d8.png)