Jan 22, 2020 Learnings from Miami and How Law Firms can Retain their Clients By Connor Kinnear Sometimes launching a tech start up can be a stressful and gruelling challenge. Worrying about everything from building a best in class...
Dec 02, 2019 Enhance your client management with the Peak-end Rule By Tom Elgar Daniel Kahneman won the Nobel prize for Economics in 2002, despite never taking an Economics class. In this video he talks about his...
Oct 17, 2019 Clients want more consistent contact - are your fee-earners providing it? By Passle The 'real value' a lawyer can provide their client is, effectively, what their service is worth in monetary terms, without any outside...
Jul 29, 2019 Sales reps to be paid on usage not deal size, says Salesforce By Tom Elgar We talk about usage of our product almost constantly at Passle. We know that by getting the Experts inside our clients to engage with...
Jul 15, 2019 What do legal clients want from their lawyers? By Passle Legal clients are different from buyers in other industries. They are often lawyers themselves and experts in their own right. They have...
Apr 10, 2019 LMA 2019: The next big thing is 'Service 'Metamorphosis By Eugene McCormick I am fortunate to be at the Legal Marketing Association Conference in Atlanta again this year and just attended the 2019 edition of the...
Feb 20, 2017 Customer care: personal touch or cool efficiency? By Passle It does not take a mind reader to know that some of the most important things for your customers are 1) speedy service; 2) polite...